Thanks for your interest in the MADL Citizens show!  The procedures below will help explain the method for purchasing artwork from the show on opening night. All times are local (Eastern Daylight Time).

6:00 PM  Numbered wristbands will be handed out to the first 10 customers in line.  The first person in line receives #1 and so forth. This number determines the order in which you may place an order at the opening. (Note: LIFT may increase the number of wristbands depending on demand).

6:45 PM  Customers with wristbands will be allowed inside to preview the pieces.

7:00 PM  Doors will open to the public. The customer with wristband #1 gets first opportunity to make a purchase, followed by #2, etc in quick succession.  You must be ready to place an order when your number is up or you will lose the opportunity to purchase at that time. Once the wristband customers have made their purchases, sales are open to all attendees first-come first-served. There will be a roped off queuing area and you must wait your turn in that area. There will be a limit of 2 art pieces on a single sales sheet for the first 30 minutes. This is not a per-customer limit - individuals are welcome to purchase additional pieces after getting back in line.  

7:30 PM  Web and phone sales begin.

Phone orders will be accepted through special telephone numbers set up for the show. You will not be able to place an order by calling the store telephone number.  The Toll Free order line is 888.666.1520. For international customers, the number is 248.291.3010.  All callers to either number will be placed on hold into a queue and calls will be answered in the order they are received.  Please do not hang up or you will lose your place in line.    

Web sales will be conducted through eCrater. This site was chosen because of its server and bandwidth capabilities. International shipping is supported. Please note that available product is not removed from inventory until a sales transaction is COMPLETE and the first customer to fully process a transaction (payment accepted) will be awarded the item.

An automatically generated email sales receipt is NOT verification that your purchase has been approved. Because sales will be conducted simultaneously in store, online and via phone, it's possible that more than one order may be accepted for the same item. If this happens, the earliest order (based on timestamp) will be accepted. You will receive a personal email indicating whether or not your purchase has been accepted.  If the item is not available, we will refund your payment method as quickly as possible. If you do not receive a personal notification email within 30 minutes, please email us at sales@liftdetroit.com.   

You can enter the web store directly at lift.ecrater.com.   We have set up a test item in the store if you would like to test the buying experience prior to Saturday. You will be charged a non-refundable $0.20 if you complete the transaction.  Credit card sales will be processed through Google Checkout.  If you do not yet have a login for this service, you should consider setting one up in advance. To use Paypal select the “Alternative Checkout” button.  

Payment:  All purchases must be immediately paid in full.  Acceptable payment methods in store and by phone are limited to:  cash, Visa, Mastercard and Discover.  Online customers may also pay with Paypal, Google dollars and American Express.  We are required to charge 6% Michigan sales tax on all in-store sales as well as phone/web sales shipped to Michigan addresses.

Purchase Limits:  LIFT reserves the right to limit number of pieces sold to an individual in order to ensure fairness for all customers.

All policies are subject to change at LIFT's discretion (but don't worry, we have no plans to do this)

LAST REVISION: 10-20-08 KWA